As the supervisor at a fast-food restaurant chain you notice that Tonya, one of your most experienced cashiers, is having trouble balancing her cash register at the end of each shift. You and others have been staying past closing time to resolve the discrepancy. After observing her performance for several days, you notice she seems to be making careless mistakes, such as giving the wrong change. You wonder if she has become bored. What would be the best way to share your observations with Tonya?
